Omnichannel Customer Service
Build lasting, meaningful connections with your customers through a memorable brand experience, made possible by our expert customer service outsourcing teams.
Customer service outsourcing and commercial assistance
Inspire your customers to rediscover and deepen their connection with your brand.
Multilingual & Omnichannel Customer Service Outsourcing – Highly skilled professionals delivering meaningful, effective customer care conversations.
Retention & Loyalty Services – Go beyond “one-size-fits-all” by leveraging insights and analytics to personalize customer experiences.
Seamless Customer Service Processes – Build fluid, connected interactions across every touchpoint.
Continuous QA & Training – Ensure consistency and quality across all customer experiences.
Performance Visibility – Gain clear insights into service performance and ticket root causes with tailored dashboards.
Accelerated Deployment – We integrate with all your tools to streamline and optimize customer interactions.
Community Management
Build, engage, and strengthen digital connections with your customers
✔️We enhance and safeguard your brand through:
✔️ Social media customer support
✔️ Community engagement and animation
✔️ Content creation and publication
✔️ Social advertising campaign management
✔️Extensive network of skilled community managers with strong profiles to foster trust and amplify your brand
✔️ A personalized tone of voice aligned with your brand’s values and identity
✔️ 24/7 customer support with proactive incident and threat monitoring
✔️ Comprehensive reports and dashboards delivering actionable insights into your community
✔️ Recognized as an official Facebook Marketing Partner
Enterprise Care Services
Customer service outsourcing excellence for your B2B clients
From cloud-based solution providers to traditional industries, the B2B market demands high SLAs and NPS, as well as a clear understanding of each client’s individual value.
Tailored, highly scalable 24/7 outsourcing solutions designed to consistently achieve First Contact Resolution Multilingual and specialized talent, to match your business needs. Deep understanding of industry challenges and best practices, developed through experience. Comprehensive training for dedicated outsourced agents, ensuring in-depth knowledge of your business and guaranteeing professional, thoughtful communication. Continuous improvement initiatives focused on reducing customer effort and enhancing satisfaction, leveraging tools such as advanced analytics and customer journey mapping.
Technical Support Services
Transform both customers and employees into brand advocates and promoters by delivering exceptional technical support experiences
Multilingual, multichannel B2C, B2B and B2E technical support outsourcing for software and hardware
Expert advisors covering the full range of technical complexity, from simple queries to engineer-level issue resolution
Dedicated Technical SMEs offering Tier 2’s and Tier 3’s support for Product Managers, IT Developers or Quality Managers
24/7 monitoring and rapid response availability for incidents
Reports & dashboards providing visibility for all KPI’s, SLA’s & insight into root-cause contact drivers
Large set of Tech solutions increasing opportunities for automation, AI-powered self-service omnichannel support (including video) etc.
Helpdesk and IT Services
Enhance helpdesk efficiency, improve resolution rates, and elevate the overall user experience
IT service desk for Tier 1 and Tier 2 queries
Application support for software users, including development and maintenance
Field service and order management
Certified IT specialists with technical expertise
Digital and automation solutions to optimize self-service adoption
Virtual support assistants to increase productivity and reduce IT costs
ITIL-compliant processes for continuous improvement
Rapid adaptation to seasonal or sudden demand changes thanks to flexible staffing
